Working in retail can send a reasonable person over the edge. Welcome to the edge. What a complete joy it has become to wait hand and foot on the ignorant masses, They want it NOW....and of course service with a smile is mandatory. In these times we can use all the customer support as possible, but at what cost?? I listen to a woman rant and rave over my employees reaction to her child spilling yogurt all over the carpets of my Book Store, she wanted my employee fired, I refused to fire my employee who just received a huge Customer Service Award. So, she asked for my bosses number all the while insisted we drove her child to tears...of course grandma was pushing the child towards us making her apologize! The whole situation was extreme bullshit. Anyhoo, she continued to yell at me, I camly gave her my bosses number and thought to myself, why in fuck would you give a child yogurt in a book store? Her embarrassment could cost me an employee? It better not, I'll get all medieval on everyone if that happen. I sell books, manage employee and appease the customers and my bosses.....I don't need a cultured dairy product to make my life hell...hmmm I'm um...hungry. cya